5Qs with…Google Cloud’s James Dean


James Dean, world generative AI specialist and monetary providers business lead at Google Cloud, will communicate at Financial institution Automation Summit U.S. 2024 on Monday, March 18, at 3:15 p.m. CT. 

Dean will be a part of the panel “RPA: New approaches and strategies” with Luther Liang, director of product at Grasshopper Financial institution; David Lyons, clever automation program supervisor at Uncover Monetary Providers; and Mike Reynolds, enterprise expertise government at KeyBank.


Throughout the session, panelists will focus on: 

  • Tips on how to use course of mining and discovery to design automation. 
  • Combining RPA and AI. 

View the complete occasion agenda right here. 

In an interview with Financial institution Automation Information, Dean talked about how monetary establishments ought to method gen AI, new makes use of for gen AI and improvements at Google Cloud. What follows is an edited model of that dialog. 

Financial institution Automation Information: How ought to monetary establishments method generative AI?  

James Dean: Monetary Establishments should strike a steadiness between embracing innovation and managing dangers. A practical “check and be taught” method and clear use-case prioritization are keys to success. All precedence use circumstances ought to have clear intentions, targets and outputs they need to obtain. Furthermore, metrics should be tied to make use of circumstances on what worth generative AI will deliver.  

BAN: What are Google Cloud’s financial institution purchasers anticipating out of generative AI? 

JD: Banks are eager on leveraging generative AI throughout 4 most important targets. 

  1. They need to use generative AI to chop prices, merely mentioned.  
  2. They need to enhance the shopper expertise, rising NPS, CSAT and total satisfaction of their enterprise.  
  3. They’re on the lookout for methods generative AI can scale back danger of their enterprise, whether or not that be enhancing fraud detection or enhancing anti-money laundering compliance or enhancing credit score danger evaluation.  
  4. There’s a nice alternative to establish new income streams. One instance is Hyper-Personalised Product Growth and Cross-Promoting with generative AI to establish unmet wants or ache factors. For instance, a mortgage buyer may get pre-approved for dwelling insurance coverage tailor-made to their property on the proper time. 

BAN: What makes use of of generative AI are you seeing emerge for FIs to leverage? 

JD: A technique FIs are taking prices out of their enterprise is utilizing generative AI in Clever Doc Processing. What was executed largely by folks now could be achieved with automated extraction of key data from paperwork (contracts, purposes, mortgage agreements, and so on.), decreasing guide labor and errors. One other instance is self-service chatbots and automatic digital brokers as they’ve superior utilizing generative AI to the purpose that prospects are very snug interacting with them as a result of generative AI has allowed them to speak like a human with a stage of effectivity that prospects get what they need sooner than they ever might earlier than (no extra holding on line or coping with novice brokers).  

BAN: What’s on the generative AI roadmap for Google Cloud?  

JD: In December, we took a big step on our journey to make AI extra useful for everybody with the beginning of the Gemini period, setting a brand new cutting-edge throughout a variety of textual content, picture, audio and video benchmarks.  

Nonetheless, Gemini is evolving to be extra than simply the fashions. It helps a whole ecosystem — from the merchandise that billions of individuals use on daily basis to the APIs and platforms serving to builders and companies innovate. Gemini is on the market in 40 languages on the internet, and with the brand new Gemini app on Android and on the Google app on iOS. Gemini Extremely, considered one of our latest variations, creates a brand new expertise much more succesful at reasoning, following directions, coding and artistic collaboration.  

For instance, it may be a private tutor tailor-made to your studying type. Or it may be a artistic accomplice, serving to you intend a content material technique or construct a marketing strategy. We additionally lately introduced our next-generation mannequin, Gemini Professional 1.5. Gemini Professional 1.5 delivers dramatically enhanced efficiency optimized for scaling throughout a variety of duties and it introduces a breakthrough experimental function in long-context understanding. 

BAN: What are you most wanting ahead to throughout your panel dialogue at Financial institution Automation Summit U.S. 2024? 

JD: I’m most wanting ahead to the panel dialogue and sharing with the viewers how generative AI will assist create the AI financial institution of the longer term by discussing how banks can pragmatically and responsibly leverage these new applied sciences at present to take prices out of their enterprise, enhance the shopper expertise, scale back danger and create new income streams. 

Be a part of us for Financial institution Automation Summit U.S. 2024 in Nashville, Tenn., on March 18-19! Uncover the most recent developments in AI and automation in banking. Register now.