Exterro Meets Onboarding And TTV Purpose With Thought Industries


Thought Industries Helped Migrate Exterro Information With No Downtime

Exterro is a number one software program supplier for information threat administration options. The corporate serves a world neighborhood of consumers and companions, together with enterprise-grade, blue-chip firms within the legislation enforcement, banking, pharmaceutical, and authorized industries. These firms depend on Exterro’s providers to maintain their important information secure and safe.

Confronted with an LMS that was deprecating its providers, Exterro wanted a brand new studying resolution that might ship on three guarantees:

  • Securely and seamlessly transition 45,000 learners in 90 days with no downtime or interruptions in service.
  • Help the expansion and distinctive wants of their companion neighborhood.
  • Present the partnership and performance to create an expertise that displays their model values whereas taking their studying enterprise to new heights.

Safe Onboarding With Velocity

With a looming deadline to transition from their outdated LMS to Thought Industries, Exterro confronted the daunting process of getting their new website dwell in 90 days. To make issues much more difficult, Exterro’s enterprise has distinctive wants for information safety and uptime.

“The Exterro platform could be very sturdy, it is very dependable, and it is one thing that’s used on a minute-by-minute foundation by our prospects,” stated Exterro’s Vice President of World Coaching, Sarah Hargreaves. “We couldn’t disrupt the training of any single scholar, placing them on pause whereas we went by a migration journey. That was a very important factor for us. We did not need any downtime in any respect.”

The Exterro group wanted to know that Thought Industries would take their onboarding course of as severely as Exterro treats its personal prospects. Information threat administration is not only one thing that Exterro delivers to its prospects. It is a requirement in all the things that they do. With the forms of purchasers they’ve, there must be full belief of their uptime and information safety administration.

After rigorous planning and a spotlight to element by the onboarding course of, the group met its objective to be dwell in 90 days. Based on Ms. Hargeaves, “The onboarding course of undoubtedly met our expectations. It was only a very nice and supportive expertise.”

The Significance Of Change Administration

Migrating 5000 learners with important uptime necessities could be a daunting process. However the Exterro group discovered a companion in Thought Industries, who was prepared to lean in and guarantee expectations have been met at every stage of the onboarding course of.

“We had an enormous variety of learners…transferring something of that dimension, it’ll take some planning,” stated Ms. Hargreaves. “Issues might be very fast-paced with so many SaaS-based options to assist…there are lots of transferring components for lots of people. And people concerns have been baked into how we wished to handle this undertaking.”

With such a excessive quantity of learners and delicate information to contemplate, change administration was high of thoughts for each groups. “To embark on a big migration journey and transfer onto a brand new platform with nice UX and UI, we would have liked to ensure that all of the individuals concerned have been assured that nothing would go flawed,” stated Ms. Hargreaves.

Originally of the undertaking, the Exterro group was admittedly nervous, as they wished to make sure the undertaking would unfold as anticipated. They did vital planning and held common evaluations as they moved by the undertaking. At every step, they stopped to have a look at how the method was working. They carried out impression evaluation as they progressed, as they have been always serious about totally different situations that have been introduced to them.

The Thought Industries undertaking supervisor that was assigned to Exterro invested time in understanding their wants and listening to the concepts and considerations in regards to the undertaking’s impression on their learners and their enterprise. Within the course of, it turned a relationship constructed on belief.

Serving A Accomplice Neighborhood

As a world enterprise, Exterro helps an in depth channel neighborhood. Ensuring these companions can ship the identical degree of providers that Exterro supplies its personal frontline prospects is important to their success.

Thought Industries provides Exterro the flexibility to create distinctive studying experiences for his or her employees, prospects, and channel companions utilizing Ti’s multi-tenancy resolution, Panorama. Every of those audiences can use their personalised learner dashboards to “select their very own journey” and determine what coaching they want within the second.

The factor that basically units Thought Industries other than the competitors is Panorama. Panorama has simply blown us away with its alternatives. Completely blown us away.

– Sarah Hargreaves, Vice President, World Coaching, Exterro

When new channel companions are invited into the Exterro Academy, they enter by way of a companion portal, a spot that has been designed for his or her expertise. The content material introduced on these websites is branded by Exterro and designed completely for using sure learners.

See the total Exterro case research right here.